City of Logan Customer Charter

How you can help us

To help us deliver the best experience to you, we kindly ask that you:

  • treat our staff with the same courtesy and respect we show you. Behave appropriately and respect the rights of other customers. Verbal or physical abuse will NOT be tolerated
  • provide honest and accurate information when dealing with us, so that we can respond in the most appropriate way, as quickly as possible
  • let us know when your contact details or circumstances change as this will help us keep your information up to date and accurate
  • pay your bills on time. This will avoid unnecessary penalties and helps us to deliver services to the community. If you are having trouble paying a bill, please contact us as early as possible to discuss available options that we can help with
  • follow all reasonable directions or instructions. This will assist us in meeting our service levels and your expectations.