City of Logan Customer Charter
About our Customer Charter
Logan City Council's Customer Experience Strategy 2020 to 2024 outlines the guiding principles for Council to deliver an exceptional customer experience. The Customer Charter is a critical component of the Customer Experience Strategy, as it helps guide Council staff to deliver on our customer service commitment and meet service standards.
At Logan City Council, our purpose, goals, and values drive how we conduct ourselves and interact with you, our customers.
Most importantly, your feedback has informed us about how we can uphold the values important to you when delivering exceptional customer service.