We are committed to making sure our employees take a ‘community first’ approach in our dealings, so that:

• our customers have the best experience
• our performance meets our customer’s expectations
• our services meet the needs of our customers now, and into the future
• we provide value for money services to our community.

We will achieve this by:

• understanding our customer needs
• engaging with customers in a meaningful way to help identify and prioritise services now and into the future
• embedding a customer-centric culture by ensuring we have the right people, internal processes, systems, and tools to enable our employees to deliver great customer experiences
• being transparent in our service delivery. 

When dealing with you, our employees will:

• act in a professional, friendly, and helpful manner
• treat you with respect, listen to your concerns, and communicate with you in plain and simple language
• provide consistent, accurate and easy-to-understand information
• take ownership if we make a mistake and work with you to find the right resolution
• take ownership of your enquiry or request and ensure our response is relevant, genuine and timely
• stay connected with you so that you are informed of the progress of your enquiry or request.