Community support, financial assistance and grants

Community Recovery Hotline

Call the Community Recovery Hotline on 1800 173 349 or visit a Community Recovery Hub if you are experiencing hardship or need assistance.

If you are experiencing emotional stress, the dedicated Community Recovery Lifeline Hotline is also available to provide qualified disaster counselling. Call the Lifeline Hotline on 1800 116 671, available 24 hours a day, 7 days a week.

Community Recovery Hubs

Community Recovery Hubs are a place where residents who are experiencing hardship can apply for grants and obtain emotional and wellbeing support. Community Recovery Workers will assist with grant applications and offer referrals to other community organisations and government agencies for further assistance.

Recovery Hub	Where	Operating hours
Beenleigh Community Recovery Hub (major lead hub)	Beenleigh Events Centre Corner of Crete and Kent Streets Beenleigh QLD 4207	Open 9:00am to 4:00pm daily until Saturday 5 April
Browns Plains Community Recovery Pop-up Hub (smaller hub)	Hive West, Logan West Library 69 Grand Plaza Drive Browns Plains QLD 4118	Open 9:00am to 4:00pm from Monday to Saturday Closing Saturday 5 April
Jimboomba Community Recovery Pop-up Hub (smaller hub with food, meals, coffee and hot showers also available)	Caddies Community Centre 19 – 33 South Street Jimboomba QLD 4280	Open 9:00am to 4:00pm daily Closing Saturday 5 April
Logan Central Community Recovery Pop-up Hub (smaller hub)	Logan Central Library Meeting Rooms 1 and 2 26 Wilbur Street Logan Central QLD 4114	Open 9:00am to 4:00pm from Monday to Saturday Closing Saturday 5 April

Please refer to Tropical Cyclone Alfred March 2025 | Community support | Queensland Government for up-to-date information on Community Recovery Hubs.

Support from libraries and community centres

Centre	Where	Operating hours	Support provided
All Logan libraries: Beenleigh Library Greenbank Library Jimboomba Library Logan Central Library Logan Hyperdome Library Logan North Library Logan Village Library Logan West Library Marsden Library	See Hours and Locations for individual locations	See Hours and Locations for operating hours for each library	Recharge phones or devices Access free internet
Eagleby Neighbourhood Centre	94/112 Fryar Road, Eagleby QLD 4207	Monday to Friday, 9:00am to 4:00pm	Recharge phones or devices Ready-to-go meals Sanitary items and toiletries available Mental health support by appointment
Logan East Neighbourhood Centre (LECNA)	55 Cinderella Drive, Springwood QLD 4127	Monday to Thursday, 9:00am to 4:00pm Friday 9:00am to 12:00pm	Recharge phones or devices Emergency relief Financial counselling and loans
Crestmead PCYC	Crestmead Community Park, Gimlet Street, Crestmead QLD 4132	Monday 8:30am to 7:00pm Tuesday 8:30am to 7:00pm Wednesday 8:30am to 7:00pm Thursday 8:30am to 5:00pm Friday 8:00am to 4:00pm Closed Saturday and Sunday	Showers Laundry Toiletries

Grants and financial support

Australian Government Grants

Funding from the Federal Government is available to help people in the Logan local government area affected by Ex-Tropical Cyclone Alfred. This funding is not managed by Logan City Council.

Available grants:

Australian Government Disaster Recovery Payment – a lump sum payment to help you if you’ve been directly affected by this declared disaster
Disaster Recovery Allowance – a short term payment to help you if Ex-Tropical Cyclone Alfred directly affects your income.

Residents can check their eligibility, apply for grants or find out more information by:

visiting a recovery hub
lodging a claim via your My Gov Account
calling Services Australia on 180 2266 to complete a claim
attending a Services Australia office.

Queensland Government Grants – Personal Hardship Assistance Scheme

Funding from the State government is available to eligible City of Logan suburbs impacted by Ex-Tropical Cyclone Alfred. This funding is not managed by Logan City Council.

Available Personal Hardship Assistance Scheme grants:

Emergency Hardship Assistance ^
Essential Services Hardship Assistance ^#
Essential Household Contents Grant *^
Essential Services Safety & Reconnection*^
Structural Assistance Grant *^

^eligibility criteria applies

*income test

#This grant will only be made active after 5 days without services.

Residents can check their eligibility, apply for grants or find out more information by:

visiting a recovery hub
visiting Queensland Government
calling the Community Recovery Hotline on 1800 173 349.

Other financial assistance and support

Organisation	Details	Contact/more information
Logan City Council – Community Response Grant	Up to $3,000 available for non-profit organisations, state government entities (e.g. local schools) and social enterprises to provide a quick response to affected communities. View the eligibility criteria before applying.	Community Development Funding
The Grants Hub – list of available grants	The Grants Hub has complied a list of organisations offering grants and financial assistance. View the specific eligibility criteria for each grant program before applying.	Cyclone Alfred Grants and Financial Assistance — The Grants Hub
Logan East Neighbourhood Group (LECNA) - No Interest Loan Scheme	No Interest Loan Scheme – available to residents to purchase new basic and essential household items such as refrigerators, washing machines and other household furniture.	Call LECNA on 07 3808 4529 or email nils@lecna.org.au
National Debt Helpline	The National Debt Helpline offers counselling services for people experiencing financial difficulty.	Call 1800 007 007 or visit National Debt Helpline
RACQ Foundation Community Grants	Funding to support community groups, charities, organisations, First Nations Councils and sporting clubs to rebuild after natural disasters. Applications will open Tuesday 6 May 2025.	RACQ Foundation Community Grants

Emergency relief

Support available	Detail	Contact/more information
Logan Emergency Relief directory	There are several organisations providing emergency relief in Logan.	View the Emergency Relief directory on the YFS webpage or call YFS on 07 3826 1500 to see which one is the most appropriate for your needs.
Australian Government Services Australia	A list of payments and services available to individuals from the Australian Government.	Call 13 62 40 or visit Service Australia
4Voices cyclone recovery support	Free services include: emotional support applications to replace property damaged by Cyclone Alfred events, including furniture, whitegoods, mobile phones help to complete forms for government emergency payments support to find other essentials such as food and clothing.	People can register online for 4 Voices cyclone recovery support on the 4Voices website or call 0427 244 685
Free meals	Merciful Servants are offering free meals to those impacted by the cyclone. They also provide meals for people experiencing homelessness at other times.	Check their Facebook page for updated information or call Ansari on 0478 066 361.

Donations

If you would like to donate towards disaster recovery relief efforts, please see list of opportunities below.

Organisation	Details	Contact
GIVIT	GIVIT partners with the Queensland Government to manage offers of donated goods, services and funds. Anyone wanting to donate goods to help people affected by the severe storms should go to www.givit.org.au. 100 percent of donated money received by GIVIT is used to purchase what affected people and communities need to recover.	Givit
Lighthouse Care	A donation to Lighthouse Care will help provide immediate assistance to families affected by ex-Tropical Cyclone Alfred, delivering emergency food hampers to those who need them most.	Lighthouse Care
Queensland Fire Emergency Service (QFES) - State Emergency Service (SES)	Queensland’s State Emergency Service volunteer organisation and Rural Fire Service accept cheque donations and direct deposits to provide essential equipment and resources for volunteers.	QFES SES Donations
Australian Red Cross – Australian Emergency Fund	You can donate funds to go towards enabling volunteers and staff to help with evacuations, relief centres and outreach services, as well as supporting people and communities to recover and to build resilience to disasters.	Red Cross - Australian Emergency fund
Foodbank	Foodbank plays a vital role in times of emergency and natural disasters. You can donate towards disaster relief, providing essential supplies, including food, water, groceries and cleaning products to support the work of first responders and emergency services.	Foodbank

Support services

Support available	Detail	Website/contact information
Housing support	Council works with other levels of government, local service providers and agencies to respond to people experiencing, or at risk of, homelessness in the City of Logan.	Experiencing Homelessness?
Recovery Hotline Interpreter available	The Recovery Hotline can provide language support by providing an interpreter over the phone.	Call 1800 173 349
Disaster recovery information in your language	Queensland Government has a range of translated fact sheets about natural disasters and financial assistance grants.	Call 13 QGOV (13 74 68) or visit Disaster recovery information in your language \| Community support \| Queensland Government
Translating and Interpreting Service	Book a phone interpreter and other translation support.	Call 131 450 or visit TIS National
Support for migrant and CALD communities	Multilink provides a range of community support including settlement, comprehensive language support, help for aged and disability sectors, support for children, young people and families for migrant and CALD communities.	Call 07 3808 4463 or visit Multilink
Multicultural Connect Line	A free Queensland-wide phone service providing support and information to find aid, assistance and mental health services for people from multicultural backgrounds.	Call 1300 079 020 or visit Multicultural Connect Line (MCL) – World Wellness Group
13 Health	13 Health is a confidential phone service that provides health advice to Queenslanders. You can phone and talk to a registered nurse 24 hours a day, 7 days a week for the cost of a local call. It is not a diagnostic service and should not replace medical consultation. In an emergency always dial 000.	Call 13 43 25 84 or visit 13 Health
Lifeline Crisis Support	Confidential one-to-one support with a trained Lifeline telephone crisis supporter for people who are feeling overwhelmed or having difficulty coping or staying safe.	Call 13 11 14 or visit Lifeline
Australian Red Cross	The Australian Red Cross supports and visits people in communities where disaster has occurred to check on their wellbeing and make referrals to other organisations.	Visit Australian Red Cross or call 1800 733 276
Beyond Blue	Beyond Blue provides information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live. Available 24/7.	Call 1800 512 348 or visit Beyond Blue to use the Webchat service or for more information
13YARN	13YARN is a national crisis support line for mob who are feeling overwhelmed or having difficulty coping. Offering a one-on-one yarning opportunity with a Lifeline-trained Aboriginal & Torres Strait Islander Crisis Supporter who can provide crisis support 24 hours a day, 7 days a week.	Call 13YARN (13 92 76) or visit 13YARN for more information
Legal Aid Qld	Legal Aid Qld have provided a guide to help you when dealing with your insurer and presents arguments that may help you to have your claim paid.	You can download the guide on the Legal Aid Qld website
13HEALTH GP Helpline	If you can’t get an appointment with your regular doctor, 13HEALTH’s registered nurses and doctors are available 24/7. This service is available in response to Cyclone Alfred until 24 March 2025.	Call 13HEALTH (13 43 25 84) 13 HEALTH GP access fact sheet (PDF 3.83 MB)
Virtual Emergency Care Service – Queensland Virtual Hospital	The Virtual Emergency Care Service provides Queensland residents and visitors who live, are visiting, or receive treatment in Queensland with access to specialist emergency care services, by telephone or video conferencing.	Call 13HEALTH (13 43 25 84) or for online services visit the Virtual Emergency Care Service webpage
Access to medications	If you are in an area affected by Cyclone Alfred, you can now get your regular PBS medications without needing a new prescription. This ‘Continued Dispensing’ emergency measure is in place until 31 March 2025.	Visit PBS Continued Dispensing Arrangements for more information Prescriptions fact sheet (PDF 169 KB)

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