Maintaining current levels of service - Quarter 2, 2024 / 2025

Project Name Priority Area Target Status Commentary
MS1.3.1 - Logan Listens: Residents' Survey MS1.3 June 2025 On Track During the second quarter of 2024/25, the following actions were undertaken:
  • reviewed survey options and recommendation provided
  • conducted research into initial scope and current alignment to scope
  • canvassed Branch Manager cohort to determine support and use of both the internal services and the external Logan Listens: Residents' Survey, survey results
  • assessed current capability including specialised skillsets needed to conduct survey inhouse
  • expanded options and altered recommendations, paper finalised in November 2024
  • presented to the Executive Leadership Team (ELT) in November 2024 for review and feedback
  • investigations into a reviewed Voice of Customer (VoC) design was favoured.
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Logan City Council PO Box 3226 Logan Central QLD 4114
Phone:
07 3412 3412
Email:
council@logan.qld.gov.au
Web:
logan.qld.gov.au