What is a concealed leak remission?

A concealed leak remission helps reduce your water bill if you’ve had a hidden leak that caused a big increase in your water use. This policy is here to support you with unexpected water costs from leaks that are not easy to spot.

Read the full Concealed leak remission policy (PDF 611 KB) for details.

Can I get a concealed leak remission?

You can apply if:

1. You submit your application within three months of the water bill showing higher use because of the leak.
2. You have a licensed plumber’s report showing the leak has been fixed.
3. You haven’t had a remission in the past three years.

More criteria are in the Concealed leak remission policy (PDF 611 KB).

How to apply?

If you think you qualify:

1. Check the criteria. Make sure you meet the criteria.
2. Get your documents ready. You’ll need:
   1. A report from a licensed plumber about the repair.
   2. A recent water meter reading. If you don’t know how to get this, visit Water meter readings.
3. Apply in one of these ways:
   1. Use the Concealed leak remission application form.
   2. Download the Concealed leak remission form (PDF 561 KB) and send it to us.

Frequently asked questions

What is the concealed leak remission policy for?

The policy helps people who have had high water bills because of hidden leaks.

Who can apply?

You can apply if your property is:

• A home you live in (owner-occupied)
• A home you rent out (non-owner-occupied)
• A unit or townhouse in a community title scheme
• A property with a fire service connected to Logan’s water network.

Why can’t businesses get a remission?

Providing remissions to non-residential properties is financially unsustainable, and would increase water prices for the entire community. However, we acknowledge that if you have a leak on your fire supply, we can review to assist with the amount charged for water lost through the fire service meter. Check eligibility criteria in the Concealed leak remission policy (PDF 611 KB).

What is a concealed leak?

A concealed leak is water escaping from the main internal property water supply where an occupant could not reasonably know of its immediate existence. The main internal water supply is defined as the underground pipe from the rear of Council’s water meter to the initial connection point of the main dwelling or building.

How do I find a concealed leak? 

Look for these signs:

• A sudden spike in your water bill
• Noisy or running water sounds when no taps are on
• Use our Water meters and water leaks fact sheet (PDF 1 MB) for tips on how to check for leaks.

When do I need to fix the leak?

You must fix the leak within one month of finding out about it. The repair must be done by a licensed plumber.

What leaks don’t qualify?

Leaks inside your house or in pipes to other buildings or taps don’t qualify. Refer to the Concealed leak lemission policy (PDF 611 KB) for more information.

Can I apply more than once?

You can only apply once every three years.

What happens if the leak affects more than one water bill?

You may get a remission for up to two water bills in a row.

What if I can’t afford the extra water costs?

Council offers payment plans to help you manage your bill. Call us on 07 3412 3412 or complete our Rates payment plan request form.

Will my water be cut off if I don’t pay?

No, Council won’t cut off your water. We’ll work with you to set up a payment plan.