We are committed to managing the city’s drinking water systems to provide safe, high quality water services that ensure the protection of public health and the environment. For more information, please download our Drinking Water Quality Policy Statement (PDF 6.61 MB)

Water and wastewater (sewerage) services

We are responsible for providing these water and wastewater services to consumers in Logan:

• drinking water supply
• wastewater collection and treatment
• trade waste management.

The South East Queensland Customer Water and Wastewater Code requires us to meet water and wastewater service standards. For more information, please download our Water and Wastewater Services Customer Commitment Statement 2018 (PDF 275 KB).

Delivery of water and wastewater (sewerage) services

We work closely with other water service providers and the state government to supply water and wastewater services to the community.

Delivery of water and wastewater services diagram (PDF 706 KB).

Working with us

Logan Water provides over 360,000 people in the City of Logan with water, wastewater, and stormwater services.

Our vision is Reliable, Sustainable, Committed.

Currently in a transformative phase, we're seeking the absolute best to join our team in a variety of key positions aligned to our new, integrated ways of working.

Find out why you should consider being a part of the Logan Water team.

Environmental performance

We recognise the need for sustainable environmental outcomes and are committed to protecting our natural environment.

We understand the need to adopt strong environmental management practices. We are committed to continually improving our environmental performance. For more information please download our Water and Wastewater Services Environmental Policy Statement (PDF 6.5 MB).

Logan City Council Queensland Government Performance Reports  

As a Water Service Provider we are required under section 575A of the Water Supply (Safety and Reliability) Act 2008 to publish our performance against Queensland Government performance indicators.

The key performance indicators are designed to monitor and benchmark performance on these common industry metrics:

• water supply security
• service delivery
• financial stability
• infrastructure investment and maintenance
• demand management
• customer service and affordability.

To view the reports, please download:

• Logan Water Performance Report 2022 to 2023 (PDF 3 MB)
• Logan Water service provider report 2021 to 2022 (PDF 17.1 MB)

South East Queensland Water Supply and Sewerage Design and Construction Code

You can download the South East Queensland (SEQ) code for free from the SEQ code website.

You can buy copies of the Water Services Association of Australia (WSAA) National Codes from the WSAA website.

Water Netserv Plan

A Water Netserv Plan provides information about a water and wastewater network and its services.

A Netserv plan is required under the South East Queensland Water (Distribution and Retail Restructuring) Act 2009.

Our Water Netserv Plan aims to:

• make sure water and wastewater services are safe, reliable and secure
• provide strategic planning of water operations
• plan for water and wastewater infrastructure for the next 20 years
• combine water and wastewater service planning with land and infrastructure planning
• manage our water and wastewater services in an ecological and sustainable way.

To learn more please download the Logan City Council Water Netserv Plan Part A 2017 to 2021 (PDF 8.9 MB)

Drinking Water Service Annual Report

We supply drinking water under a Drinking Water Quality Management Plan (DWQMP). The Plan is approved by the Queensland Water Supply Regulator to meet the requirements of the Water Supply (Safety and Reliability) Act 2008. This approval is required before we can supply safe drinking water to the community.

The DWQMP applies to all Logan City Council water distribution networks, from the receiving point of bulk treated water (from Seqwater) to customers’ water meters. The Plan makes sure that customers receive safe consistent and reliable drinking water to their taps.

The DWQMP ensures that we meet our responsibilities under the Water Supply (Safety and Reliability) Act 2008 and Public Health Regulation 2018.

Our Drinking Water Service Annual Report, formerly known as the Drinking Water Quality Management Plan Annual Report, shows how we manage the quality of our drinking water. It also explains how we have been working to carry out the actions detailed in our DWQMP. 

For more information please download:

• Drinking Water Service Annual Report 2022/23
• Drinking Water Quality Management Plan Annual Report 2021/22 (PDF 2.4 MB).

Water for South East Queensland Annual Report

The purpose of the Water for South East Queensland Annual Report 2020 (PDF 13.4 MB) is to show how SEQ Water Service Providers are working together to provide better value outcomes for the SEQ community.

This report is a collaborative effort by:

• Seqwater
• Logan City Council
• City of Gold Coast
• Unity Water
• Urban Utilities
• Redland City Council.

It summarises the SEQ Water Service Providers’ efforts and projects for 2020, and how we are progressing these initiatives in the industry to achieve our vision and strategic directions.

Water and Energy Ombudsman Queensland

We value feedback from our customers. We use your feedback to improve our service. If you are unhappy with our service you can make an Administrative Action Complaint. If you are unhappy with the outcome of your Administrative Action Complaint you can refer the matter to the Energy and Water Ombudsman Queensland.

The SEQ Water Service Provider Partners work together to provide essential water and sewerage services now and into the future.

Water outlook for South East Queensland

Every year Seqwater release the Water outlook for South East Queensland. It provides information about:

• water supply levels in dams
• water consumption
• the weather forecast for the summer months.

To learn more, please visit the Seqwater website.

History of water reform in Logan