Start of transcript
Description:
Logan Water logo is displayed with blue colored shapes and bright music.
Text on screen:
“How to read your water meter and check for leaks”.
Description:
A garden scene is in the background . Phil Wetherall Water Service Quality and sustainability Program Lead at Logan Water is walking towards the camera wearing a hi-vis long sleeved shirt.
Narration:
Hi I’m Phil. I work for Logan Water at Logan City Council, do you know how to read your water meter? Or why it’s important?
Description:
Phil Wetherall Water Service Quality and Sustainability Program Lead at Logan Water has stopped in front of the camera.
Narration:
Water consumption charges are issued with your council rates.
These charges are calculated quarterly in arrears so that you’re charged or actual consumption, as opposed to an estimate.
Text on screen:
Water charges are billed quarterly.
Narration:
Reading your water meter can help track your usage. It can also help you identify costly leaks on your property
Text on screen:
Track water consumption/usage
Description:
Woman walk outside property along the footpath, wearing a hat and carrying a pen and notepad. Woman kneels down to open the water meter box.
Narration:
Most water meter are located on the nature strip outside your property boundary and are set into the ground in a blue or black box.
Text on screen:
Identify leaks. Blue arrow indicates where the meter box is.
Description:
Woman opens the water meter box, lifts the meter lid and starts to take notes.
Narration:
Take care when removing your water meter cover, as they can be a home for spiders and snakes.
Ensure you are wearing protective gloves
Text on screen:
Wear protective gloves
Narration:
You can read your meter by lifting the meter lid and taking notes of the dials.
Description:
Close up of water meter face.
Narration:
Not all displays are the same, yet all meters are color coded to indicate litres and kilolitres
Most water meters contain black and red numbers
Description:
Animated water meter face on blue background, black numbers are magnified indicating kilolitres, red numbers are then magnified indicating litres.
Narration:
Black numbers refer to the kilolitres or 1,000 litres of water used, and the red numbers refer to the litres or 100 litres used.
Description:
Phil Wetherall Water Service Quality and Sustainability Program Lead at Logan Water is walking a wheelie rubbish bin along the residential driveway to the front of the property.
Narration:
You can track your water usage by regularly checking your water meter. One idea is to check your eater meter at the same time that you put your rubbish bins out each week
Remember to record both the red and black numbers. This is also how you can check for costly leaks on your property.
Description:
Back view of woman walking towards the residential property, turning off outside tap
Narration:
The easiest way to check for leaks is to start by looking in the most likely area.
First check for viable leaks from taps, toilets and showers.
Text on screen:
Taps, toilets and showers
Description:
Woman is inside residential property, turning off the shower tap, sink tap, dishwasher and washing machine.
Narration:
Once you’ve checked these you can now look for hidden leaks on your pipes. Start by turning off all taps and make sure that appliances such as washing machines and dishwashers are turned off.
Description:
Woman is outside, kneeling at the water meter writing in a notebook, the screen transitions to the water meter face animation.
Narration:
Take a reading from your water meter focusing on the red numbers as they are the ones that calculate litres.
Description:
Image of turned off outside sprinkler.
Narration:
Do not use water for 1 hour. That includes flushing of toilets.
Description:
Back of woman outside walking towards the residential property, image of an outside tap.
Narration:
We recommend doing this test while there is no one home, so you can be sure that no water is being used.
Description:
Woman kneeling at water meter, writing in a notebook, transitioning to the water meter face animation.
Narration:
Then take another reading of your water meter. Pay attention to the red numbers or dials which show the litres used.
Description:
Close up of the water meter face with dials turning.
Narration:
If you can see any dials moving, or if there has been an increase in the reading, you may have a leak.
Description:
Phil Wetherall Water Service Quality and Sustainability Program Lead standing in front of the camera outside in a garden.
Narration:
Leaks are not always visible. The can be behind walls, underground, or inside fixtures.
Text on screen:
Leaks can be: behind walls, underground, inside fixtures
Description:
Who’s responsibility animation is displayed.
Narration:
Leaks are the responsibility of the property owner, and should you have a leak we suggest contacting a registered plumber to find and repair the leak as soon as possible.
Description:
Dark blue screen with Logan water and Logan City Council
Narration:
For more information, visit logan.qld.gov.au