Libraries

Service Service description Service standard

Library services – Home Library Service

Delivery of library materials to housebound residents.

Initial response within 5 business days. Monthly delivery of loan materials.

Library service information requests – email

Response to library information requests by email.

Initial response within 2 business days.

Library services – internet

Request to access public internet in Council libraries.

Immediate response, dependent on internet connection availability.

Library services – loans

Reservations of library resources available for loan with reciprocal library agreements.

Initial response within 2 business days.

Library services – membership (for ages 18 and over)

Application for membership to join Logan City Library Service.

In person application - immediate response, dependent on valid identification.

Online application – immediate response

Online enquiries – response within 2 business days.

Library services – requests in person or by telephone

Response to library information requests in person or by phone.

Initial response within 1 business days.

Library services - resources

Transfer of resources between Council libraries.

Response within 2 business days when item becomes available for loan.