Guidelines

A request for review should be submitted by the person issued with the infringement notice.

A review will not be conducted if the infringement notice has been paid or a payment plan has been commenced.

When you request that we review the decision to issue the infringement notice, this is known as a ‘PIN review’. The PIN review will be investigated by a delegated officer of Council.

You can request to have an infringement notice reviewed if you believe you have a legal defence, an exemption from the law, there is an error on the infringement notice or there are exceptional circumstances.

Council reserves the right to refuse to withdraw an infringement notice at its discretion.

Reasons that are not accepted in a review for a parking infringement notice:

• experiencing financial difficulty
• didn’t know the road rule
• stopped briefly and didn’t leave the vehicle
• didn’t see the Traffic Area or Parking sign
• stopped to make or answer a phone call
• an appointment or meeting went for longer than expected.

Timeframes

You must lodge your request for review in writing on the approved form as soon as possible. PIN reviews lodged more than 3 months after the infringement notice issue date will not be accepted.

We respond to PIN reviews within 25 business days of receiving them. If you don’t receive a response by this time, you should contact us to determine the status of the review.

Requesting a PIN review does not stop you from electing to have the matter heard in a Magistrates Court. A court election must be received, in writing, within 28 days from the date of issue of the infringement notice.

Please be aware if you choose to have a PIN review, the court election timeframe may have expired before the review decision is made. If this occurs, and you do not agree with the review decision, you will not be able to elect to have the matter heard in a court.

Providing additional information for your review

You should provide supporting evidence when you lodge your review. If there is no supporting evidence, the review may not be successful.

Depending on the type of fine issued, you should include:

• the grounds of any legal defence, exemption from the law, exceptional circumstance, or error on the infringement notice
• photos or diagrams showing the exact location of the incident
• vehicle repair invoices, spare parts or a towing receipt
• a copy of a valid parking permit or disability parking permit
• a statutory declaration from a witness, you can download a copy from the Queensland Courts website.
• written advice or a crime report from the police
• the infringement notice or a photocopy – if you don't have this, you can give us the:
  • fine number/s
  • vehicle registration number
  • date and time of the incident/s.

Your options after our review

When we reach a decision, we will send a letter to your postal address advising the outcome of the review.

If your fine is not waived, you can:

• pay the fine in full to resolve the matter
• apply for a voluntary instalment plan (for fines over $200) - must be received within 28 days from the date of issue of the fine
• elect to have your case heard in the Magistrates Court (a court election) - must be received within 28 days from the date of issue of the fine. 

You can lodge your request to review a fine online, 

For any enquiries please contact us on 07 3412 3412