Mail / email correspondence

Requests for information

Response or update within 10 business days

Requests for service

Response or update within 3 business days

Social media

Requests for information and service received by private messages

Response or update within 4 business hours

Customer service centres

Requests for information and service received in person (Logan Central, Beenleigh & Jimboomba)

80 percent of enquiries resolved at first point of contact

Customer contact centre

Requests for information and service received by telephone (3412 3412)

Average wait time of 45 seconds

80 percent of enquiries resolved at first point of contact

Customer satisfaction surveys

Providing quality service to our community by measuring the end to customer experience

Customer effort - rating of 4 or greater out of 5

Contacting Council - rating of 4 or greater out of 5

Processing and outcome of request - rating of 4 or greater out of 5

Overall experience - rating of 4 or greater out of 5