Digital waste vouchers are available for ratepayers who have a residential bin service and currently receive rate notices by email or BPAY View.
You will be able to access the digital waste vouchers by creating an account on our new online Digital Waste Voucher platform.
An account allows you to redeem your waste vouchers while providing access to your voucher usage history and remaining vouchers.
Eligibility:
To be eligible for the digital waste vouchers you must:
- be a Logan City Council ratepayer with a residential bin service
- have received your July rate notice by email or BPAY View.
Why are we changing to digital waste vouchers?
- Convenience – digital waste vouchers can be accessed anywhere, anytime from an internet enabled device. You can even print the vouchers or email them to your tenant or house mate.
- Eco-friendly – digital waste vouchers don’t use paper (unless you choose to print them).
- Reliable – you can’t lose or damage a digital waste voucher.
- Secure – you can only access your vouchers with your online account.
How do I apply for digital waste vouchers?
- Go to Get Vouchers
- Register as a new user to create your Digital Waste Voucher account and login.
- Verify your property by selecting your suburb and street address.
- Input your rate assessment number.
If successful, you will see your waste vouchers on the screen.
If you own another property you can add it by:
- clicking on the person icon in the top right hand corner
- then select Add a property.
How do I use my digital waste vouchers?
- Log in to the Digital Waste Voucher account on your mobile device.
- Present the voucher QR code on your mobile device to the waste transfer station operator when disposing of waste at any of our waste and recycling facilities.
Can I print my digital waste vouchers from the Digital Waste Voucher platform?
Yes. Once you have created an account, logged in and verified your waste voucher eligibility, there is an option to print your waste vouchers, or save them to your mobile device. Please note that printing multiple copies does not give you more vouchers. A voucher QR code will no longer work after it has been scanned four times at our waste and recycling facilities.
Can I receive digital waste vouchers if I get my rate notice in the mail?
You will only receive digital waste vouchers if you received your July rate notice by email or BPAY View. If you signed up to our online rates portal after 30 June this financial year, you will not have access to digital waste vouchers until next July.
You can still sign up to our online rates portal to receive your rate notice by email, but you will not receive digital waste vouchers until next July.
Can I receive my vouchers in the mail instead?
If you prefer to receive waste vouchers in the mail, please call us on 07 3412 3412 or email council@logan.qld.gov.au. We will cancel your digital voucher access and send paper waste vouchers to your nominated mailing address.
What do I need to access my digital waste vouchers?
To access your digital waste vouchers, you will need:
- a current Logan City Council rate notice and rate assessment number
- a computer or mobile device (iOS or Android) with internet access
- an email address.
Where do I find my rate assessment number?
The rate assessment number is the eight-digit number located in the top right-hand corner of the first page of your rate notice. When you register, please enter the rate assessment number with no spaces (e.g., 12345678).
I own a rental property. Can I give my vouchers to my tenants?
Yes. Once you have created an account, logged in and verified your waste voucher eligibility, there is an option to print your waste vouchers, or save them to your mobile device. Once printed or saved to your device, you can send the waste vouchers to your tenants. We will not mail or email waste vouchers to your tenants on your behalf.