Privacy Complaints

You may wish to make a complaint about a breach of Council's (or its bound contracted service provider's) obligation to comply with:

that has occurred on or after 1 July 2010, as per Chapter 5 of the Information Privacy Act 2009 (PDF).

Council will handle your complaint in accordance with its privacy complaints handling procedure and privacy policy.

Submitting a complaint

Before you complain, you should ensure that you have satisfied all of the requirements of our Privacy Complaint Checklist (PDF 36 KB).

Your complaint must be made in writing, either by:

  • completing the Privacy Complaint Form (PDF 52 KB); or
  • detailing your complaint in a letter to Council; or
  • contacting Council on 07 3412 5378 where an officer can assist you.

Resolution

If the complaint is not resolved to your satisfaction, and more than 45 business days have passed since the complaint was made, you can refer your complaint to the Office of the Information Commissioner.

Contact

For more information on privacy complaints, please contact the Administrative Review Ethics team on 07 3412 3412 where an officer can assist you.